How to Retrieve Lost UTME Profile Codes for 2025

1. Ensure you Have Your Registration Details Ready

Before attempting to retrieve your UTME profile code, make sure you have all your registration details on hand. 

These include the phone number used during registration, your full name, email address, and any payment receipts related to your JAMB registration. 

Having these details ready makes the process faster and smoother, especially when interacting with JAMB support or CBT centers. 

Accurate information also ensures your request is processed without delays or complications.

2. Check Your Registered Phone Number for the Original Code

The first step to retrieving your lost UTME profile code is to check the phone number you used during registration.

When you initially created your JAMB profile, the profile code was sent via SMS to that registered number. 

Scroll through your messages or use the search feature on your phone to locate it, look for messages from JAMB or codes received around the time you registered.

If you still can’t find it, ensure the SIM card is active, as this is going to be essential for alternative retrieval methods, keeping track of important messages like this can save you time and effort in the future.

3. Send “RESEND” to 55019 or 66019 via SMS

If you can’t find the original profile code on your registered phone, the next step is to use JAMB’s SMS recovery option. 

Simply send the word “RESEND” to either 55019 or 66019 using the phone number you registered with; this service is designed to help you recover your profile code quickly and efficiently.

Make sure you have at least ₦50 airtime on your SIM card, as the SMS attracts a small charge.

Once the message is sent, you are going to receive your profile code within minutes, if you don’t get a response, double-check that the phone number is active and registered with JAMB, and try again. 

This method is reliable and widely used by candidates to retrieve their lost codes.

4. Visit a Nearby JAMB CBT Center for Assistance

If you’re unable to retrieve your UTME profile code through SMS or by checking your registered phone, visiting a JAMB-accredited CBT center is your next best option. 

The staff at these centers are trained to handle issues related to JAMB registration and can help you recover your lost code.

Ensure you bring along the phone number you used during registration and a valid means of identification, such as a school ID or national ID card, for verification purposes. 

Guided by JAMB center staff, the process ensures secure retrieval of your profile code, this method is especially useful if you’re facing technical challenges or if your registered SIM card is no longer active.

5. Use the JAMB Support Portal to Lodge a Complaint

If all other methods fail, the JAMB support portal is an excellent option for retrieving your lost UTME profile code. 

This online platform allows you to directly report issues to JAMB and get personalized assistance. To use the portal:

1. Visit the official JAMB support portal at support.jamb.gov.ng 
2. Create a ticket by providing your email address, registered phone number, and a detailed explanation of the issue.
3. Attach any relevant documents, such as proof of registration or payment receipts, to support your request.

Once your complaint is submitted, you are going to receive a reference number to track your case.

JAMB officials are going to review your request and respond with guidance on retrieving your profile code. 

This method is particularly helpful if you’re unable to visit a CBT center or resolve the issue via SMS.

6. Keep a Copy of the Retrieved Profile Code

Once you successfully retrieve your UTME profile code, save it securely to avoid future inconveniences. 

Write it down in multiple safe locations, such as a notebook, or save it digitally in your phone or email. 

This code is important for all JAMB-related processes, including registration, checking results, and admission status. 

By keeping a backup, you eliminate the risk of losing it again and ensure a stress-free experience throughout your UTME journey.

Protips

• Check your SMS inbox thoroughly: Search for old messages from JAMB on your registered phone number before trying other methods.
• Use the correct phone number: Ensure you’re using the same phone number you registered with, as JAMB only sends the profile code to that number.
• Ensure sufficient airtime for SMS: Have at least ₦50 airtime before sending “RESEND” to 55019 or 66019 to avoid failed transactions.
• Verify SIM card functionality: Make sure your registered SIM card is active and functional; visit your service provider if it’s blocked or inactive.
• Avoid multiple SMS attempts: Repeatedly sending “RESEND” within a short time may delay the process; wait for a response before trying again.
• Seek help promptly: Visit a JAMB CBT center if you experience technical issues or are unable to retrieve the code through SMS.
• Save your code in multiple places: Once retrieved, store the profile code in secure locations, both digitally and physically, to prevent losing it again.